Shipping & payment information

 

A. Shipping Costs

We only ship to the countries listed below. Depending on the size of your order, shipping is done via DHL. You can find the shipping costs in the list below.

Germany: Free shipping

Austria: €14.99 (incl. VAT)

Italy, Belgium, France, Spain, Netherlands: €16.99 (incl. VAT)

If you wish to ship to a country not listed, please send us an email with the item, quantity, and delivery address including country and postal code. We will then promptly inform you if we can ship to the desired country and, if applicable, provide the shipping costs, as we need to check the shipping options and costs with our shipping partner in advance.

B. Payment Information

I. Domestic Shipments
For deliveries within Germany, we offer the following payment options unless otherwise stated in the product description:

  1. Bank Transfer / Prepayment

  2. Payment via PayPal

II. International Shipments
For deliveries abroad, we offer the following payment options unless otherwise specified in the product description:

  1. Bank Transfer / Prepayment
  2. Payment via PayPal

III. Detailed Information on the Payment Methods

  1. Bank Transfer / Prepayment
    Transfer the invoice amount to our bank account using the reference purpose within 7 days. We will send you our bank details and reference purpose by email during the order process.

  2. Payment via PayPal
    Pay via the PayPal payment service provider, using the information stored in your PayPal account without having to re-enter your payment details. For more information about paying via PayPal, visit https://www.paypal-deutschland.de/privatkunden/.

  3. Invoice Purchase for Businesses
    The billing address must match the delivery address. You will receive a separate invoice for each order under the "Invoice Purchase" option, including our bank details, etc.

  4. Credit Card
    Pay easily by credit card. We accept the following credit cards: Visa, Mastercard, American Express.

  5. Invoice Payment
    After receiving the invoice, please transfer the amount due to our bank account within 7 days.

  6. Apple Pay
    You can pay via Apple Pay during the order process. You must confirm the payment through the "Apple Pay" service on a supported Apple device, following the verification steps. Apple Pay uses the payment information stored in your Apple Wallet app for the transaction. For more information, visit https://support.apple.com/de-de/HT201469.

  7. PayPal
    Just a few steps to pay:

    - Select "PayPal" as your payment method at checkout.
    - You will be redirected to the PayPal website to complete the payment.
    - If you are already a PayPal customer, log in with your PayPal credentials to complete the payment. If you don't have a PayPal account, you can create one and then confirm the payment. For PayPal Direct Debit, Credit Card via PayPal, and Pay Later options, setting up a PayPal account is not necessary.
    - Afterward, you will be redirected back to us (www.sydros.de).

     

  8. Klarna
    In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:

  • Invoice: The payment period is 30 days from the dispatch of the goods/tickets, or for other services, from the provision of the service. The invoice terms for deliveries to Germany can be found here and for deliveries to Austria here.
  • Installment Purchase: With Klarna's financing service, you can pay for your purchase in monthly installments, at least 1/24 of the total amount (minimum €6.95) or under other conditions stated at checkout. The installment payment is due at the end of the month following the issuance of a monthly statement by Klarna. More information about installment purchases, including terms and European standard information on consumer credit, can be found here.
  • Sofort (Immediate): Your account will be charged immediately after placing the order.
  • Direct Debit: The amount will be debited after the goods are dispatched. You will be informed of the exact timing by email.

The use of Invoice, Installment Purchase, and Direct Debit methods requires a positive credit check. Therefore, we will forward your data to Klarna for address and credit assessment purposes during the purchase process. Please understand that we can only offer those payment methods that are permitted based on the results of the credit check. For more information, Klarna’s terms and conditions for Germany can be found here and for Austria here. General information about Klarna can be found at www.klarna.com. Your personal data will be processed by Klarna in accordance with applicable data protection laws and Klarna's privacy policy for Germany/Austria.

C. Information on Delivery Times

Country | Additional Maximum Duration in Days
Austria | 5-8
Switzerland | 7-10
Belgium | 2-5
France | 2-5
Luxembourg | 2-5
Netherlands | 2-5
Spain | 2-5
Japan | 10-14

If you order multiple items with different delivery times, we will ship them in one combined shipment, unless we have agreed otherwise. In this case, the delivery time for the entire shipment will be the longest delivery time for any item in your order.